About the Role Our growing organization seeks a dedicated and versatile IT Support Specialist to oversee our technology infrastructure and provide comprehensive support services for the entire team. The ideal candidate will serve as the cornerstone of our IT operations, ensuring seamless functionality across all systems while delivering exceptional technical assistance to all team members.
We are looking for someone who loves working with computers and helping others do so as well. You must be resourceful—if you don’t know the answer, you’ll use Stack Overflow, Reddit, or whatever source you can find, until the problem is resolved.
Remote Work & Professional Standards (Critical)
High Work Ethic: This role requires strong self-motivation and the ability to work independently. You must be able to manage your own time and organizational abilities effectively without constant supervision.
Remote Proficiency: You must have the ability to work independently in a fully remote setting. We support an organization of up to 100 users, all remote.
Communication: Excellent communication skills, both written and verbal, are essential. You must be able to translate complex technical concepts into accessible language for remote colleagues.
Key Responsibilities
Internal IT Support & Device Management
– Device Administration: Manage and maintain Windows and MacOS operating systems across the organization. Use Microsoft Intune to manage device compliance, deploy software, and enforce security policies.
– Identity & Access Management: Configure and manage Microsoft Entra ID (formerly Azure AD) for secure identity and access management. Administer and optimize Google Workspace and Microsoft Office productivity suites.
– Help Desk Operations: Serve as the primary point of contact for all IT-related inquiries and issues. Diagnose and resolve hardware, software, and network problems efficiently to minimize disruption to business operations.
– Monitoring: Utilize Datadog to monitor infrastructure health and proactively identify potential issues before they impact operations.
– Onboarding: Assist with onboarding new team members for all technology systems and ensure appropriate system access for all staff members.
– Documentation: Develop and maintain comprehensive documentation of IT infrastructure and build an accessible knowledge base for the organization.
– Advanced Troubleshooting: Utilize advanced troubleshooting techniques to find root causes and assist the Engineering team.
– Reporting: Provide clear and detailed bug reports to the Engineering team.
Qualifications & Skills
– Core OS: Comprehensive knowledge of Windows and MacOS operating systems.
– Cloud Admin: Proficiency in administering Google Workspace and in-depth knowledge of Microsoft Entra ID (Azure AD).
– Device Management: Experience with Microsoft Intune for device management.
– Monitoring: Experience with Datadog or similar monitoring platforms.
– Additional Tech: Experience configuring and maintaining VPN solutions, familiarity with Jira administration, and a basic understanding of SQL queries.
Experience & Education
– Experience: 2–4 years of experience in IT support roles (Adjusted for Tier 1/2 level).
– Remote Experience: Experience supporting organizations of similar sizes (Up to 100 users, all remote).
– Education: Bachelor’s degree is required.
– Certifications: Google Workspace Administrator, Intune and EntraID certifications are a bonus.
Soft Skills
– Strong problem-solving skills and analytical thinking.
– Customer service orientation with patience and empathy.
– Flexibility to adapt to changing technological landscapes.
– Commitment to continuous learning and professional development.
Benefits & Compensation
– Basic Salary Range: $90,000- $110,000 annually. The salary range may be adjusted within this range based on the candidate’s qualifications, experience and specific needs of the job.
– Health Care Plan (Medical, Dental & Vision)
– Retirement Plan (401k, IRA)
– Life Insurance (Basic, Voluntary & AD&D)
– Paid Time Off (Vacation, Sick & Public Holidays)
– Training & Development
– Equipment Provided: Yes
This full-time remote position offers competitive compensation, comprehensive benefits, and the opportunity to play a pivotal role in supporting our organization’s continued success through effective technology management and support. We are an equal opportunity employer.
