The Campaign Registry (TCR) is the central authority for registering Application-to-Person (A2P) 10DLC text messaging campaigns in North America. Partnering with major global mobile operators and leading CPaaS (Communication Platform as a Service) providers, TCR creates trust and transparency across the mobile messaging ecosystem. As a fast-growing, profitable organization, we build high-impact API and platform products that connect key stakeholders across the telecommunications industry and shape the future of modern mobile communication.
Responsibilities
– Write, update, and maintain product, developer, and release documentation, including knowledge base and internal process documentation.
– Partner with engineering teams to gather information on new features and architectural changes.
– Develop tutorials, onboarding journeys, and assist with troubleshooting content.
– Maintain consistent style, terminology, and structure across deliverables.
– Create data flow diagrams and similar technical illustrations.
Qualifications
– At least 3 (three) years of experience as a technical writer working in a technology company
– Technical depth (familiarity with API and developer documentation)
– Information architecture & developer-experience writing
– Preferably experienced in telecommunications/CPaaS space
– Preferably experienced with Confluence, Jira, and other Atlassian products
– Ability to use various word-processing and desktop publishing software applications. Proficiency with Google Workspace apps required
– Ability to engage with engineering teams to deliver documentation on complex technical solutions
– Experience using Agile development methodologies with globally distributed teams and able to keep up with a fast-paced, global company
– Experience working cross-functionally with teams ranging from support, sales, and operations
– Team-building attitude
Benefits
– Basic Salary Range: $90,000- $100,000 annually. The salary range may be adjusted within this range based on the candidate’s qualifications, experience and specific needs of the job.
– Health Care Plan (Medical, Dental & Vision)
– Retirement Plan (401k, IRA)
– Life Insurance (Basic, Voluntary & AD&D)
– Paid Time Off (Vacation, Sick & Public Holidays)
– Training & Development
– Equipment Provided: Yes
This full-time, remote position offers competitive compensation, comprehensive benefits, and the opportunity to play a pivotal role in supporting our organization’s continued success through effective technology management and support. We are an equal opportunity employer.
